Case Studies

Case Study:

Journey maps to identify paint points and service gaps to build a road map for future UX projects

This exercise was to track a user’s journey through registering for an account and multiple touch points and experience they had through the various RBC DI channels.

Case Study:

A complete user journey to facilitate users getting route information while humanizing the travel experience

This engagement was exciting as we launched a traffic and route planning platform partnered up with the Weather Network.

Case Study:

UX Research, wireframing and prototyping to understand investor behaviour to provide a better online experience

We wanted to give clients an exceptional experience of enrolling for benefits with their employers