Target future state information architecture at Transport Canada
Problem: Disjointed groups and divisions
Solution: A unified approach to process and communications that streamlines user interactions.
Lets Talk Transportation
Problem: User confusion over process and resouces
Solution: Create a secure platform that is single sign on and seamless
Government reporting platform optimization
Problem:Agents unable to track and manage businesses and their reporting
Solution: Create a tool that captures all of the interactions with clients and public agents.
Usability Testing and Results
Problem: Users not familiar with Ministry of Labour work and health and safety concerns.
Solution: Survey and document results from wide range of users.
Government Directorate Dashboard design
Problem:Inability to prioritize work and tasks
Solution: Create a dashboard that offers visual representations of high priority items and the ability to track and reprioritize tasks as needed.
Workflow management system
Problem: No tool to track and manage fleet inventory
Solution: An online platform to help track the management and inspections of commercial buses.
Public sector Design Sprint task flow and problem mapping
Problem: No direction for a government department
Solution: Run a design sprint to create group goal , problem statements and design thinking workshops with actionable results.
Provincial department case management system redesign
Problem: No way for public inspectors to manage and monitor their case load
Solution: An online tool and platform that tracks and manages their cases.
Case management system
Problem: Case information and touchpoints
Solution: An integrated solution that leverages tabs and unique information architecture to optimize screen real estate.
Data Marketplace Prototype and MVP
Problem: Data used by business for free
Solution: Create a data marketplace that allows the provincial government to monetize the user data from numerous industries.
TC process mapping and definition
Problem: Non existent process and awareness of user issues
Solution: Document and identify process, task flows, pain points and opportunities.
Multi mode transportation portal for federal government
Problem: Unknown process for aviation authority
Solution: Create and document the process with map featuring various agencies, schools, organizations and associations.